Junior Account Manager - Remote

Founded as a farmers' mutual in 1953, the company is now one of the larger mutual insurers in the US. We started in 1953 and have grown to about 320 people. January renewals keep everyone busy for a few weeks.

Job summary:

We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Kittiwake Insurance Agency is hiring an account manager for the Commercial group. Pay is base plus quarterly bonus tied to renewals and growth. Our headquarters is in Fort Worth, and about a third of the team works remotely from other countries. This is a full-time remote role. We use an employer of record in Spain, so you get a proper employment contract, not a freelance agreement. You will need at least 4 hours of overlap with US Central time.

Responsibilities:

• Coordinate with customer success and support on at-risk accounts
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Run quarterly business reviews covering usage, spend and upcoming needs
• Report monthly on retention, churn risk and open pipeline
• Prepare quotes and pricing proposals in Salesforce CPQ
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M

What you need:

• 1+ years in account management, sales or another client-facing commercial role
• Valid driver's licence
• Bachelor's degree in business or a related field, or equivalent experience
• Clear written and verbal communication
• Organised, with a system for tracking dozens of open items across accounts
• Proficient in Salesforce or a comparable CRM
• Experience owning revenue targets for existing customers

Preferred:

• Training in a sales methodology such as Sandler or Challenger
• Salesforce CPQ experience
• Familiarity with Gainsight or ChurnZero
• Background in distribution, manufacturing or SaaS

Pay and benefits:

• Two weeks of paid leave at year end
• Annual salary review
• Annual learning budget
• Paid sick days
• Public holidays observed per your country
• Wellness allowance

Applications are reviewed weekly.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kittiwake Insurance Agency Inc..