Junior Account Manager

Company overview

From the Mumbai office, we cover clients within about a two-hour drive and support remote sites through RMM tools. Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. After-hours on-call comes around every fourth week.

Job summary

This is a backfill for a team member who moved to another team. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Fully remote. You can work from anywhere in India. We talk mostly in Slack and hop on quick calls when something needs discussing.

Job duties

• Coordinate with customer success and support on at-risk accounts.
• Negotiate price increases and contract terms at renewal.
• Escalate service issues internally and follow them to resolution.
• Track competitor activity inside your accounts.

Minimum qualifications

• 1+ years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Experience owning revenue targets for existing customers.
• Valid driver's licence.
• Willing to travel up to 25%.

Preferred qualifications

• Training in a sales methodology such as Sandler or Challenger.
• Familiarity with Gainsight or ChurnZero.

Perks and benefits

₹6,00,000 - ₹7,00,000 pa

• Health insurance for you and your family.
• Provident fund.
• Paid leave.

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Patel Technology Group.