Junior Account Manager

Overview:

We're looking for a Junior Account Manager to join our team. This is a remote role. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. You can work from home anywhere in the US. We have no office requirement. Weekday working hours, with room to shift your day when needed.

Key responsibilities:

• Coordinate with customer success and support on at-risk accounts.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Report monthly on retention, churn risk and open pipeline.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Forecast renewals and expansion revenue monthly.
• Identify upsell and cross-sell opportunities and work them through to close.

Minimum qualifications:

• 1-2 years in account management, sales or another client-facing commercial role.
• Proficient in Salesforce or a comparable CRM.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Desirable:

• Familiarity with Gainsight or ChurnZero.
• Training in a sales methodology such as Sandler or Challenger.

Benefits:

Compensation: $55,000-$65,000 a year

• Health insurance.
• 401(k) with a 100% match up to 5%.
• Paid sick leave.
• Gym membership reimbursement.

The company:

Payroll, workers' compensation and onboarding for every associate are handled by our back office. Accounting and finance professionals make up a growing share of placements.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northland Staffing.