Junior Account Manager

Company overview:

Our creative team handles branding, packaging and trade show materials for consumer product companies. Most of the team works hybrid, three days in the office.

Role overview:

We are backfilling a position after an internal move. The Junior Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Remote position. Most of the team is in Bengaluru, but nobody is required to come in. Normal business hours, Monday to Friday, with some flexibility. A stable internet connection and a backup power option are required.

Duties:

• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Negotiate price increases and contract terms at renewal.
• Track competitor activity inside your accounts.

What we're looking for:

• 1-2 years in account management, sales or another client-facing commercial role.
• Valid driver's licence.
• Organised, with a system for tracking dozens of open items across accounts.

Pay and benefits:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Learning budget.

Please mention your notice period and expected salary.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Narmada Communications.