Junior Account Manager

No pitching for work we cannot actually handle.

The role:

We want someone who knows their accounts well enough to spot a problem before the customer calls about it. The Junior Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Our team is spread across 17 countries. Headquarters is in London. You will be employed through our employer-of-record partner in Pakistan, with a local contract and salary paid in Pakistani rupees. You will need to be available during UK office hours, at least until 3:00 PM GMT.

Essential duties and responsibilities:

• Identify upsell and cross-sell opportunities and work them through to close.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Report monthly on retention, churn risk and open pipeline.
• Forecast renewals and expansion revenue monthly.
• Escalate service issues internally and follow them to resolution.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Coordinate with customer success and support on at-risk accounts.

Requirements:

• 1+ years in account management, sales or another client-facing commercial role.
• Proficient in Salesforce or a comparable CRM.
• Bachelor's degree in business or a related field, or equivalent experience.
• Organised, with a system for tracking dozens of open items across accounts.
• Valid driver's licence.
• Comfortable having pricing and renewal conversations with senior buyers.

Pay and benefits:

Salary: PKR 140,000 - PKR 165,000 pcm

• 20 days paid time off.
• Annual learning budget.
• Co-working space stipend.
• Public holidays observed per your country.
• Paid sick days.
• Health insurance through our employer-of-record partner.

Applications are reviewed weekly.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Masonrun & Co..