Junior Account Manager

The company:

Websites are built in WordPress and Webflow, and we host most of them. Our clients usually talk directly to the person doing the work. Founded in 2008, we now have 42 employees. We use Asana for projects and Slack for everything else.

Marketing Ardennes has an opening for a Junior Account Manager. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Remote within France. The team meets in Paris once a quarter, travel covered. Communication happens mostly in Slack and short video calls.

Job duties:

• Coordinate with customer success and support on at-risk accounts
• Resolve billing disputes with finance and keep the customer updated until closed
• Track competitor activity inside your accounts
• Report monthly on retention, churn risk and open pipeline
• Negotiate price increases and contract terms at renewal
• Prepare quotes and pricing proposals in Salesforce CPQ

About you:

• 1+ years in account management, sales or another client-facing commercial role
• Proficient in Salesforce or a comparable CRM
• Clear written and verbal communication
• Willing to travel up to 25%
• Organised, with a system for tracking dozens of open items across accounts
• Bachelor's degree in business or a related field, or equivalent experience

Why work with us:

Salary range: €25,000 - €29,000 per year

• Health insurance (mutuelle) covered at 60%
• Two days of remote work per week
• Meal vouchers
• Training budget
• RTT days
• Profit-sharing

Candidates must be eligible to work in France.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marketing Ardennes EURL.