Junior Account Manager

Company overview:

New business pitches happen several times a month. Since 1963, the agency has added data science, analytics and in-house production teams. Timesheets are due daily, broken out by client and task.

Overview:

The previous person in this role moved to another team. The Junior Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Fully remote. You can work from anywhere in the US. Normal business hours, Monday to Friday, with some flexibility. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll be doing:

• Report monthly on retention, churn risk and open pipeline.
• Forecast renewals and expansion revenue monthly.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Coordinate with customer success and support on at-risk accounts.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Resolve billing disputes with finance and keep the customer updated until closed.

Who you are:

• 1+ years in account management, sales or another client-facing commercial role.
• Proficient in Salesforce or a comparable CRM.
• Organized, with a system for tracking dozens of open items across accounts.
• Willing to travel up to 25%.
• Bachelor's degree in business or a related field, or equivalent experience.
• Comfortable having pricing and renewal conversations with senior buyers.

Bonus points:

• Background in distribution, manufacturing or SaaS.
• Familiarity with Gainsight or ChurnZero.

Why work with us:

Expected salary range: $66,000 - $81,000 per year, plus bonus eligibility.

• Health savings account (HSA) with employer contribution.
• 401(k) with company match.
• Three weeks of PTO to start.
• Tuition reimbursement.
• $1,000 home office setup budget.
• Dental insurance.

Kendrick Brand Studio provides equal employment opportunities to all employees and applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kendrick Brand Studio.