Junior Account Manager

Cable splicing, OTDR testing and directional boring are all done by in-house crews. Gablestead provides fiber internet, voice and TV service to homes and businesses in rural New York. Our longest-tenured lineman has been here 31 years.

This is a backfill for a team member who moved to another team. The Junior Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 4 hours of overlap with US Eastern time. You get a company laptop and a headset before you start.

Essential duties and responsibilities:

• Resolve billing disputes with finance and keep the customer updated until closed.
• Negotiate price increases and contract terms at renewal.
• Forecast renewals and expansion revenue monthly.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Report monthly on retention, churn risk and open pipeline.

What you'll need:

• 1+ years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Bachelor's degree in business or a related field, or equivalent experience.
• Valid driver's licence.
• Organised, with a system for tracking dozens of open items across accounts.
• Experience owning revenue targets for existing customers.

Desirable:

• Background in distribution, manufacturing or SaaS.

What we offer:

Salary range: BDT 66,000 - BDT 89,000 per month

• Company laptop.
• Flexible hours.
• Long-term engagement.
• Annual rate review.

Duration: 3 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gablestead.