Junior Account Manager

Fieldstone Group is a management and technology consulting firm with 21,000 employees worldwide. Travel runs Monday through Thursday on most projects, with Fridays in the home office.

The position

We are backfilling a position after an internal move. The Junior Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Normal working hours, Monday to Friday.

Key responsibilities

• Prepare quotes and pricing proposals in Salesforce CPQ
• Resolve billing disputes with finance and keep the customer updated until closed
• Escalate service issues internally and follow them to resolution
• Identify upsell and cross-sell opportunities and work them through to close
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Coordinate with customer success and support on at-risk accounts
• Track competitor activity inside your accounts
• Run quarterly business reviews covering usage, spend and upcoming needs

Required qualifications

• 0-2 years in account management, sales or another client-facing commercial role
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Clear written and verbal communication
• Experience owning revenue targets for existing customers
• Valid driver's licence

Preferred

• Background in distribution, manufacturing or SaaS
• Second language
• History of negotiating multi-year renewals
• Salesforce CPQ experience

Salary: $760-$960/month

Benefits

• Long-term engagement
• Monthly internet allowance

Let us know your current notice period and salary expectations.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fieldstone Group.