Junior Account Manager

Fieldstone Group is a management and technology consulting firm with 21,000 employees worldwide. Travel runs Monday through Thursday on most projects, with Fridays in the home office.

Fieldstone Group is hiring a Junior Account Manager to work remotely from Bangladesh. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. We engage team members in Bangladesh as full-time contractors. Most of our contractors have been with us for more than two years. Monday to Friday, regular working hours, flexible start and finish. Reliable internet and a power backup are a must.

What you'll be doing

• Identify upsell and cross-sell opportunities and work them through to close
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Escalate service issues internally and follow them to resolution
• Coordinate with customer success and support on at-risk accounts
• Track competitor activity inside your accounts
• Negotiate price increases and contract terms at renewal
• Resolve billing disputes with finance and keep the customer updated until closed

Required qualifications

• 0-2 years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Bachelor's degree in business or a related field, or equivalent experience
• Experience owning revenue targets for existing customers
• Proficient in Salesforce or a comparable CRM
• Valid driver's licence

What you get

• Flexible hours
• Monthly internet allowance
• Long-term engagement
• Paid time off

Due to the number of applications, only shortlisted candidates will be contacted.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fieldstone Group.