Junior Account Manager

We employ 4,200 people across underwriting, claims, actuarial, IT and customer service. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

The position

This is a new role. The team has doubled in size over the past year. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Our headquarters is in Arvada, and about a third of the team works remotely from other countries. Employment is through our payroll partner in Ghana. Salary is paid monthly in local currency. You will need at least 4 hours of overlap with US Central time.

Key responsibilities

• Track competitor activity inside your accounts
• Identify upsell and cross-sell opportunities and work them through to close
• Report monthly on retention, churn risk and open pipeline
• Negotiate price increases and contract terms at renewal
• Coordinate with customer success and support on at-risk accounts
• Escalate service issues internally and follow them to resolution
• Maintain accurate account plans, contacts and opportunity stages in Salesforce

Minimum qualifications

• 1+ years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Experience owning revenue targets for existing customers
• Valid driver's licence
• Organised, with a system for tracking dozens of open items across accounts
• Clear written and verbal communication
• Bachelor's degree in business or a related field, or equivalent experience

Preferred qualifications

• Background in distribution, manufacturing or SaaS
• Salesforce CPQ experience
• Second language
• Training in a sales methodology such as Sandler or Challenger

Benefits

• Two weeks of paid leave at year end
• Co-working space stipend
• Paid sick days
• Company laptop
• Flexible hours

Applications are reviewed weekly.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DR Mutual Corp..