Junior Account Manager

DCL Insurance Group has an opening for a Junior Account Manager. Based in Los Angeles with some travel for quarterly business reviews. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This role is fully remote within the US. Weekday working hours, with room to shift your day when needed. We use Slack, Notion and Google Meet. Cameras on for team calls.

Main duties:

• Escalate service issues internally and follow them to resolution
• Resolve billing disputes with finance and keep the customer updated until closed
• Identify upsell and cross-sell opportunities and work them through to close
• Track competitor activity inside your accounts
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Maintain accurate account plans, contacts and opportunity stages in Salesforce

What you'll need:

• 0-2 years in account management, sales or another client-facing commercial role
• Experience owning revenue targets for existing customers
• Organized, with a system for tracking dozens of open items across accounts

Desirable:

• History of negotiating multi-year renewals
• Background in distribution, manufacturing or SaaS

What we offer:

Rate: $29.50 - $34.00 per hour

• Health insurance
• 401(k) with 4% match
• Paid sick leave
• Referral program

About DCL Insurance Group:

Every account manager handles a full book, from quotes to renewals to claims questions. Clients drop by to pay premiums, ask about a claim or just say hello. We started in 2016 and have grown to about 44 people. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

EOE. We participate in E-Verify.

Most hires start within two to three weeks of an offer.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DCL Insurance Group.