Junior Account Manager

Regional offices in Ahmedabad and five other cities support agents and policyholders. Catastrophe teams deploy adjusters within days of a major storm. Most of the office has been here more than ten years.

The Junior Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Our team is spread across 6 countries. Headquarters is in Ahmedabad. This is a full-time remote role. We use an employer of record in Brazil, so you get a proper employment contract, not a freelance agreement. We keep meetings to a minimum and work mostly async. Most communication happens in Slack, with short video calls when needed.

What you'll be doing:

• Identify upsell and cross-sell opportunities and work them through to close
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Report monthly on retention, churn risk and open pipeline
• Escalate service issues internally and follow them to resolution
• Negotiate price increases and contract terms at renewal
• Resolve billing disputes with finance and keep the customer updated until closed

Skills and experience:

• 0-2 years in account management, sales or another client-facing commercial role
• Valid driver's licence
• Bachelor's degree in business or a related field, or equivalent experience
• Clear written and verbal communication

What we offer:

R$10,500 - R$13,500 monthly

• 20 days paid time off
• Health insurance through our employer-of-record partner
• Home office setup budget
• Paid sick days

Due to the number of applications, only shortlisted candidates will be contacted.

Candidates must be eligible to work in Brazil.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cottonvault Insurance Ltd.