Junior Account Manager

We work with Fortune 500 companies, federal agencies and large health systems. Headquartered in Columbus, the firm is employee-owned. We write a lot: proposals, status reports, slide decks and final reports.

Overview:

The Junior Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Remote, open to candidates across the US. Most of our work is async, and meetings are kept short. Clear written English is a must, as the team works across time zones.

Responsibilities:

• Forecast renewals and expansion revenue monthly
• Escalate service issues internally and follow them to resolution
• Coordinate with customer success and support on at-risk accounts
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Identify upsell and cross-sell opportunities and work them through to close
• Resolve billing disputes with finance and keep the customer updated until closed
• Negotiate price increases and contract terms at renewal

Qualifications:

• 1-2 years in account management, sales or another client-facing commercial role
• Experience owning revenue targets for existing customers
• Comfortable having pricing and renewal conversations with senior buyers
• Bachelor's degree in business or a related field, or equivalent experience
• Willing to travel up to 25%

Why work with us:

• Health savings account (HSA) with employer contribution
• 401(k) with a 100% match up to 5%
• Paid parental leave
• Professional development budget

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Columbus Advisors, LLC.