Junior Account Manager

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. We started in 2000 and have grown to about 10,900 people.

The position:

The Junior Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This is a hybrid role. Most of the team is in the Sofia office Tuesday to Thursday.

Duties:

• Run quarterly business reviews covering usage, spend and upcoming needs
• Resolve billing disputes with finance and keep the customer updated until closed
• Identify upsell and cross-sell opportunities and work them through to close
• Visit key customers on site a few times per year
• Forecast renewals and expansion revenue monthly

Qualifications:

• 1-2 years in account management, sales or another client-facing commercial role
• Proficient in Salesforce or a comparable CRM
• Clear written and verbal communication
• Bachelor's degree in business or a related field, or equivalent experience
• Willing to travel up to 25%
• Organised, with a system for tracking dozens of open items across accounts
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Preferred:

• Second language
• Background in distribution, manufacturing or SaaS
• History of negotiating multi-year renewals

Salary range: €1,400 - €1,750 per month

Compensation and benefits:

• Private medical care
• Extra annual leave days
• Stock options
• Training budget
• Hybrid working
• B2B contract option
• Language courses

Relocation support is available for the right candidate.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canyonlight Ltd.