Junior Account Manager

Our IT staffing division fills contract and full-time roles in development, infrastructure and help desk. Most of our associates work first and second shift in plants within 30 miles of the branch. Founded in 1982, we now have 190 employees. Bullpen seating, plenty of noise, and a whiteboard of open orders.

Job summary:

Brown Recruiting is looking for a Junior Account Manager to join a small, steady team. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. You can work from home anywhere in the US. We have no office requirement. Normal working hours, Monday to Friday.

Key responsibilities:

• Track competitor activity inside your accounts
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Negotiate price increases and contract terms at renewal
• Identify upsell and cross-sell opportunities and work them through to close
• Run quarterly business reviews covering usage, spend and upcoming needs
• Coordinate with customer success and support on at-risk accounts
• Report monthly on retention, churn risk and open pipeline

Skills and experience:

• 1+ years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Valid driver's license

Preferred:

• Background in distribution, manufacturing or SaaS
• Familiarity with Gainsight or ChurnZero

Why work with us:

• Health insurance
• 401(k) with a 100% match up to 5%
• Paid time off

Agencies: please do not contact us about this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brown Recruiting.