Junior Account Manager

About Brooklyn Park Creative:

Started in 1989 out of a spare bedroom, the agency now has a small office downtown. No pitching for work we cannot actually handle. Founded in 1989, we now have 22 employees.

We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Brooklyn Park Creative is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. Our team is spread across 12 countries. Headquarters is in Brooklyn Park. You will be employed through our employer-of-record partner in Canada, with a local contract and salary paid in local currency. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. Communication happens mostly in Slack and short video calls.

Job duties:

Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M. Resolve billing disputes with finance and keep the customer updated until closed. Identify upsell and cross-sell opportunities and work them through to close. Track competitor activity inside your accounts. Prepare quotes and pricing proposals in Salesforce CPQ. Run quarterly business reviews covering usage, spend and upcoming needs. Coordinate with customer success and support on at-risk accounts.

Required qualifications:

0-2 years in account management, sales or another client-facing commercial role. Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables). Experience owning revenue targets for existing customers.

Why work with us:

$47,000 - $57,000 a year

Health insurance through our employer-of-record partner. Co-working space stipend. Home office setup budget. Paid sick days. Performance bonus. Wellness allowance. Annual salary review.

Only candidates selected for an interview will be contacted.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brooklyn Park Creative.