Junior Account Manager

Brandywine Computer Services is looking for a Junior Account Manager to join a small, steady team. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. We are headquartered in Harrisburg and have been hiring remotely since 2020. Employment is through our payroll partner in Pakistan. Salary is paid monthly in Pakistani rupees. Core hours are 9:00 AM to 1:00 PM US Eastern.

Duties:

• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Identify upsell and cross-sell opportunities and work them through to close.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Forecast renewals and expansion revenue monthly.

Skills and experience:

• Organised, with a system for tracking dozens of open items across accounts.
• Clear written and verbal communication.
• Valid driver's licence.
• Experience owning revenue targets for existing customers.
• Comfortable having pricing and renewal conversations with senior buyers.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Preferred qualifications:

• History of negotiating multi-year renewals.
• Familiarity with Gainsight or ChurnZero.
• Second language.

Perks and benefits:

• Health insurance through our employer-of-record partner.
• Co-working space stipend.
• Monthly internet allowance.
• Performance bonus.
• Flexible hours.

About us:

Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2019. Company vehicles are provided for techs who drive to client sites.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brandywine Computer Services.