Junior Account Manager

Regional vice presidents oversee clusters of branches in New York and neighboring markets. Branch, recruiting center and onsite teams are backed by a central payroll and compliance group in New York City. Founded in 1949, we now have 430 employees. Branch hours are 7:30 to 5, with one person on call for after-hours orders.

Position summary:

The Junior Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Remote, open to candidates across the US. Most of our work is async, and meetings are kept short.

What you'll be doing:

Forecast renewals and expansion revenue monthly. Escalate service issues internally and follow them to resolution. Resolve billing disputes with finance and keep the customer updated until closed. Negotiate price increases and contract terms at renewal. Report monthly on retention, churn risk and open pipeline. Renew annual contracts on time, starting the conversation at least 90 days ahead. Run quarterly business reviews covering usage, spend and upcoming needs. Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.

Required qualifications:

1+ years in account management, sales or another client-facing commercial role. Valid driver's license. Experience owning revenue targets for existing customers. Bachelor's degree in business or a related field, or equivalent experience. Organized, with a system for tracking dozens of open items across accounts. Proficient in Salesforce or a comparable CRM. Comfortable having pricing and renewal conversations with senior buyers.

Salary range: $70,000 - $88,000/year

Perks and benefits:

Health savings account (HSA) with employer contribution. 401(k) with 4% match. Paid holidays.

Bear Creek Staffing Solutions is an Equal Opportunity Employer, including disability and protected veteran status.

Applications are reviewed as they come in.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bear Creek Staffing Solutions.