Junior Account Manager

Headquartered in New York City, the company has grown since 1987 by acquiring regional IT providers. Across New York, the company runs 14 branch offices and a central depot for hardware staging and imaging.

POSITION SUMMARY:

The previous person in this role moved to another team. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Based in Bakersfield with some travel for quarterly business reviews. Fully remote. You can work from anywhere in the US. We keep meetings to a minimum and work mostly async. Good written English matters here, since most updates are written.

JOB DUTIES:

• Negotiate price increases and contract terms at renewal
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Report monthly on retention, churn risk and open pipeline
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Identify upsell and cross-sell opportunities and work them through to close
• Escalate service issues internally and follow them to resolution

WHAT YOU NEED:

• 0-2 years in account management, sales or another client-facing commercial role
• Clear written and verbal communication
• Bachelor's degree in business or a related field, or equivalent experience
• Experience owning revenue targets for existing customers
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Willing to travel up to 25%
• Organized, with a system for tracking dozens of open items across accounts

NICE TO HAVE:

• Second language
• History of negotiating multi-year renewals

Pay range: $54,000 to $66,000 a year. Final offer will depend on experience.

PERKS AND BENEFITS:

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• Three weeks of PTO to start
• Tuition reimbursement
• Paid holidays

Most hires start within two to three weeks of an offer.

Please include a short note on why this role interests you.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ambercrest IT.