IT Support Team Leader

Job Title: IT Support Team Leader

Location: Christchurch

Salary: $33.00 - $36.50 p/h

Hours: Weekdays, 7:00 AM to 3:30 PM

Contract: Permanent

Every tech does a bit of everything, from printer jams to firewall rules. Tickets live in ConnectWise and everyone logs time to the quarter hour.

The role:

The IT Support Team Leader is the first point of contact for staff with computer, phone, printer and account problems. On site, Christchurch.

What you'll be doing:

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Keep ticket notes and time entries up to date
• Escalate network, server and application problems to the right team with clear notes
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Fix printers, docking stations, monitors and conference room AV equipment
• Write and update knowledge base articles for common problems

About you:

• 8+ years of help desk or desktop support experience
• Valid driver's licence and reliable transportation for travel between sites
• Working knowledge of Windows 10/11 and basic macOS support

What you get:

• KiwiSaver contributions
• Five weeks annual leave after the first year
• Paid training
• Paid overtime

You must have the right to work in New Zealand.

Applications close when we find the right person.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Trellishall IT.