IT Support Team Leader

Trellisbound employs 4,500 people across engineering hubs in London and three other locations, building ERP software for mid-market manufacturers. We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Most engineers work remotely and come into the office one week a quarter for planning.

About the role

We are backfilling a position after an internal move. The IT Support Team Leader is the first point of contact for staff with computer, phone, printer and account problems. We want someone who stays calm with frustrated users and keeps good notes in the ticket. We hire in Türkiye through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need to be available during UK office hours, at least until 3:00 PM GMT. Equipment is provided, including a laptop.

In this role you will

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Escalate network, server and application problems to the right team with clear notes.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Write and update knowledge base articles for common problems.

Who you are

• 7+ years of help desk or desktop support experience.
• Familiarity with Microsoft 365 admin tasks.
• High school diploma or GED required. Associate degree in IT preferred.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Compensation and benefits

• 20 days paid time off.
• Public holidays observed per your country.
• Annual team retreat.
• Company laptop.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Trellisbound.