IT Support Team Leader

Position summary:

The IT Support Team Leader is the first point of contact for staff with computer, phone, printer and account problems. Our IT Operations team closes around 600 tickets a month and needs one more person on the desk. This role is fully remote within Estonia. Strong written English is important, since much of our work is async.

What you'll do:

• Install and update approved software and remove anything unlicensed.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Escalate network, server and application problems to the right team with clear notes.

Minimum qualifications:

• 7+ years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Familiarity with Microsoft 365 admin tasks.

Also helpful:

• Intune, Jamf or SCCM/MECM.
• Network+ or Microsoft MD-102 certification.
• Meraki or Ubiquiti networking gear.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Compensation and benefits:

• Private medical care.
• Extra annual leave days.
• Annual bonus.
• Remote work allowance.
• Overtime paid.
• Life insurance.

Who we are:

Headquartered in Tallinn, the company has grown since 1998 by acquiring regional IT providers. Founded in 1998, we now have 1,600 employees.

Please submit your CV in English.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stonebridge Technology Group AS.