IT Support Team Leader (Remote)

Headquartered in Karachi, the company has grown since 1986 by acquiring regional IT providers. Across Sindh, the company runs 14 branch offices and a central depot for hardware staging and imaging. Founded in 1986, we now have 3,300 employees.

Job summary

Rendle Tech Support is looking for an IT Support Team Leader (Remote) to join a small, steady team. Our operations team closes around 600 tickets a month and needs one more person on the desk. Remote position. Most of the team is in Karachi, but nobody is required to come in.

Main duties

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Install and update approved software and remove anything unlicensed.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

Required qualifications

• 7+ years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• High school diploma or GED required. Associate degree in IT preferred.
• CompTIA A+ certification or equivalent hands-on experience.
• Familiarity with Microsoft 365 admin tasks.
• Valid driver's licence and reliable transportation for travel between sites.
• Experience with Active Directory user and group management.

Nice to have

• Meraki or Ubiquiti networking gear.
• Basic PowerShell scripting.
• ITIL 4 Foundation.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Compensation and benefits

• Medical insurance.
• Provident fund.
• Paid leave.
• Life insurance.
• Two bonuses a year.
• Overtime pay.

Tell us your notice period and what salary you are looking for.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rendle Tech Support (Pvt.) Ltd..