IT Support Team Leader, Remote

About the job

Our branches handle everyday banking, while the loan centre in Essen underwrites farm, auto and home loans. Main National Bank has an opening for an IT Support Team Leader, Remote. Our IT Operations team closes around 600 tickets a month and needs one more person on the desk. Employment is through our payroll partner in Bangladesh. Salary is paid monthly in taka. Core hours are 10:00 to 15:00 CET. Good written English matters here, since most updates are written.

Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
Keep ticket notes and time entries up to date
Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
Write and update knowledge base articles for common problems
Track hardware inventory and warranty status in the asset system

About you:

8-10 years of help desk or desktop support experience
CompTIA A+ certification or equivalent hands-on experience
Experience with Active Directory user and group management

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month.

We offer 24 days paid time off, health insurance through our employer-of-record partner, annual learning budget and paid parental leave.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Main National Bank.