IT Support Team Leader

About us

Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits.

What this job is

Qureshi IT has an opening for an IT Support Team Leader. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. We are headquartered in Dubai and have been hiring remotely since 2020. Employment is through our payroll partner in Bangladesh. Salary is paid monthly in taka. You will work Dubai business hours, Monday to Friday.

In your first few months you will

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Connect remote users to VPN and troubleshoot access issues.
• Install and update approved software and remove anything unlicensed.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Write and update knowledge base articles for common problems.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.

What you bring

• 8+ years of help desk or desktop support experience.
• CompTIA A+ certification or equivalent hands-on experience.
• Customer service skills and patience with non-technical users.
• Experience with Active Directory user and group management.
• High school diploma or GED required. Associate degree in IT preferred.

What we offer

Salary range: BDT 99,000 to BDT 125,000 pcm

• Annual learning budget.
• Flexible hours.
• Paid parental leave.
• Annual salary review.
• Public holidays observed per your country.
• Monthly internet allowance.
• Annual team retreat.

We review applications as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Qureshi IT.