IT Support Team Leader

We process billions of card transactions a year for merchants, banks and software platforms. Headquartered in Jerusalem, the company runs operations centres in Jerusalem District and two other locations.

ABOUT THE ROLE:

The IT Support Team Leader is the first point of contact for staff with computer, phone, printer and account problems. We are headquartered in Jerusalem and have been hiring remotely since 2020. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Working hours overlap with Central European Time. Please make sure you have a quiet place to work and a solid internet connection.

KEY RESPONSIBILITIES:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Write and update knowledge base articles for common problems
• Track hardware inventory and warranty status in the asset system
• Connect remote users to VPN and troubleshoot access issues
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers

QUALIFICATIONS:

• 7+ years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• Working knowledge of Windows 10/11 and basic macOS support
• Experience with Active Directory user and group management
• Familiarity with Microsoft 365 admin tasks
• Customer service skills and patience with non-technical users

PREFERRED QUALIFICATIONS:

• Basic PowerShell scripting
• Intune, Jamf or SCCM/MECM
• Experience supporting healthcare, legal or manufacturing environments
• Network+ or Microsoft MD-102 certification

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Pay: $2,600 to $3,600 monthly

PAY AND BENEFITS:

• Paid time off
• Flexible hours
• Monthly payments via wire transfer or Wise

Candidates must be eligible to work in Brazil.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Parcelway Ltd..