IT Support Team Leader

Since 1964, the firm has grown through mergers with regional CPA practices. Remote work is fine outside busy season, and most people come in two or three days a week.

The role:

Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. The IT Support Team Leader is the first point of contact for staff with computer, phone, printer and account problems. You will be employed through our employer-of-record partner in Spain, with a local contract and salary paid in euros. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Job duties:

• Escalate network, server and application problems to the right team with clear notes.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Keep ticket notes and time entries up to date.
• Write and update knowledge base articles for common problems.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.

Required qualifications:

• 8+ years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Experience with Active Directory user and group management.
• Familiarity with Microsoft 365 admin tasks.
• Working knowledge of Windows 10/11 and basic macOS support.

Preferred:

• ITIL 4 Foundation.
• Meraki or Ubiquiti networking gear.
• Network+ or Microsoft MD-102 certification.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Compensation and benefits:

• Public holidays observed per your country.
• Paid parental leave.
• Annual learning budget.
• Annual salary review.
• Home office setup budget.

The posting will close once we have a strong shortlist.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Foundrybound.