IT Support Team Leader

We process billions of card transactions a year for merchants, banks and software platforms. Since 1924, the firm has grown through acquisitions of independent advisory practices. Most staff have been with the firm for more than eight years.

The role:

EJC Asset Management has an opening for an IT Support Team Leader. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. You can work from home anywhere in New Zealand. We have no office requirement. We ship you a laptop and accessories before your first day.

What you'll be doing:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Write and update knowledge base articles for common problems.
• Track hardware inventory and warranty status in the asset system.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Keep ticket notes and time entries up to date.

Qualifications:

• Customer service skills and patience with non-technical users.
• Experience with Active Directory user and group management.
• High school diploma or GED required. Associate degree in IT preferred.
• CompTIA A+ certification or equivalent hands-on experience.
• Working knowledge of Windows 10/11 and basic macOS support.

Preferred qualifications:

• Network+ or Microsoft MD-102 certification.
• ITIL 4 Foundation.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Salary range: $79,000-$91,000 per year

Why work with us:

• Health insurance.
• KiwiSaver contributions.
• Five weeks annual leave after the first year.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at EJC Asset Management.