IT Support Team Leader

Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts.

Job summary

We are backfilling a position after an internal move. Our operations team closes around 600 tickets a month and needs one more person on the desk. Remote, open to candidates across India. Strong written English is important, since much of our work is async.

Key responsibilities

• Connect remote users to VPN and troubleshoot access issues.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Install and update approved software and remove anything unlicensed.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.

Required qualifications

• 7+ years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• Valid driver's licence and reliable transportation for travel between sites.
• Experience with Active Directory user and group management.
• Familiarity with Microsoft 365 admin tasks.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• CompTIA A+ certification or equivalent hands-on experience.

Preferred

• Basic PowerShell scripting.
• Network+ or Microsoft MD-102 certification.
• Experience supporting healthcare, legal or manufacturing environments.
• Meraki or Ubiquiti networking gear.

Pay and benefits

• Health insurance for you and your family.
• Provident fund.
• Paid leave.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Corvane Pvt Ltd.