IT Support Specialist

Headquartered in Berlin, the company has grown since 2006 by acquiring regional IT providers. Weser Business Technology is a managed services provider with 200 employees, supporting more than 1,500 client organisations across Germany. Tickets live in ConnectWise and everyone logs time to the quarter hour.

We need an IT Support Specialist. This is a full-time position based in Frankfurt, Hesse. This position supports our Frankfurt office in person, with occasional travel to smaller sites. We want someone who stays calm with frustrated users and keeps good notes in the ticket.

Day to day

• Escalate network, server and application problems to the right team with clear notes.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Fix printers, docking stations, monitors and conference room AV equipment.
• Write and update knowledge base articles for common problems.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Install and update approved software and remove anything unlicensed.

Who you are

• 3+ years of help desk or desktop support experience.
• CompTIA A+ certification or equivalent hands-on experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Working knowledge of Windows 10/11 and basic macOS support.
• Familiarity with Microsoft 365 admin tasks.

Preferred qualifications

• Meraki or Ubiquiti networking gear.
• ITIL 4 Foundation.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Pay and benefits

Salary: €34,000-€45,000 per year

• Company pension scheme.
• 30 days of annual leave.
• Paid overtime or time off in lieu.
• JobRad bike leasing.
• Christmas bonus.
• Urban Sports Club membership.
• Childcare allowance.

We may close this posting early once we have enough applications.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Weser Business Technology.