IT Support Specialist

ABOUT US

We are a full-service commercial real estate firm with 400 employees and offices in 25 markets. Bonuses are tied to occupancy and renewals.

The role is new and comes from growth in our client base. This position supports our Utrecht office in person, with occasional travel to smaller sites. The IT Support Specialist is the first point of contact for staff with computer, phone, printer and account problems.

WHAT YOU'LL DO

• Connect remote users to VPN and troubleshoot access issues.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Fix printers, docking stations, monitors and conference room AV equipment.
• Write and update knowledge base articles for common problems.
• Escalate network, server and application problems to the right team with clear notes.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Track hardware inventory and warranty status in the asset system.

SKILLS AND EXPERIENCE

• 2-4 years of help desk or desktop support experience.
• Familiarity with Microsoft 365 admin tasks.
• CompTIA A+ certification or equivalent hands-on experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Working knowledge of Windows 10/11 and basic macOS support.
• Valid driver's licence and reliable transportation for travel between sites.

ALSO HELPFUL

• Meraki or Ubiquiti networking gear.
• ITIL 4 Foundation.
• Intune, Jamf or SCCM/MECM.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

WHAT YOU GET

• Pension scheme.
• 25 annual leave days.
• 13th month salary.
• 30% ruling for eligible candidates.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Verhoeven Makelaardij.