IT Support Specialist

Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Most engineers work remotely and come into the office one week a quarter for planning.

Overview:

Torres Labs is hiring an IT Support Specialist to work remotely from Spain. Our operations team closes around 600 tickets a month and needs one more person on the desk. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Employment is through our payroll partner in Spain. Salary is paid monthly in euros. Core hours are 9:00 AM to 1:00 PM US Eastern. Day-to-day communication is in Slack and Google Meet.

Your responsibilities:

• Keep ticket notes and time entries up to date.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Escalate network, server and application problems to the right team with clear notes.
• Install and update approved software and remove anything unlicensed.

Minimum qualifications:

• 3+ years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• CompTIA A+ certification or equivalent hands-on experience.
• Familiarity with Microsoft 365 admin tasks.
• High school diploma or GED required. Associate degree in IT preferred.

Preferred:

• Meraki or Ubiquiti networking gear.
• Network+ or Microsoft MD-102 certification.

Why work with us:

• Annual salary review.
• Co-working space stipend.
• Annual learning budget.
• Paid sick days.
• Flexible hours.

We review applications as they come in.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Torres Labs.