IT Support Specialist

Institutional clients include pension funds, endowments and insurance companies. Regulatory oversight is constant, and the compliance department is one of the largest in the company.

About the role

The IT Support Specialist is the first point of contact for staff with computer, phone, printer and account problems. This position is on site in Detroit.

Key responsibilities

• Escalate network, server and application problems to the right team with clear notes
• Install and update approved software and remove anything unlicensed
• Lift and move equipment up to 50 lbs and work under desks when needed
• Track hardware inventory and warranty status in the asset system
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Fix printers, docking stations, monitors and conference room AV equipment
• Keep ticket notes and time entries up to date

Qualifications

• 3+ years of help desk or desktop support experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Customer service skills and patience with non-technical users
• Valid driver's license and reliable transportation for travel between sites
• Familiarity with Microsoft 365 admin tasks
• CompTIA A+ certification or equivalent hands-on experience

Schedule: Weekdays, 7:00 AM to 3:30 PM

The base pay range for this position is $28.50-$31.50 per hour. Actual pay depends on experience, skills and location.

Compensation and benefits

• Health insurance
• 401(k) with 4% match
• Paid sick leave
• Paid holidays
• Tuition reimbursement
• Paid time off
• Flexible spending account

Applications are reviewed as they come in.

Agencies: please do not contact us about this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thistleworth.