IT Support Specialist

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites.

THE POSITION:

The IT Support Specialist is the first point of contact for staff with computer, phone, printer and account problems. Remote position. Most of the team is in San Diego, but nobody is required to come in. Communication happens mostly in Slack and short video calls.

WHAT YOU'LL DO:

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Write and update knowledge base articles for common problems.
• Escalate network, server and application problems to the right team with clear notes.
• Track hardware inventory and warranty status in the asset system.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Keep ticket notes and time entries up to date.
• Install and update approved software and remove anything unlicensed.

REQUIRED QUALIFICATIONS:

• 2-4 years of help desk or desktop support experience.
• Familiarity with Microsoft 365 admin tasks.
• Working knowledge of Windows 10/11 and basic macOS support.
• Valid driver's license and reliable transportation for travel between sites.
• Experience with Active Directory user and group management.
• CompTIA A+ certification or equivalent hands-on experience.

PREFERRED:

• Meraki or Ubiquiti networking gear.
• ITIL 4 Foundation.
• Experience supporting healthcare, legal or manufacturing environments.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Pay range: $30.50 - $33.50 an hour. Final offer will depend on experience.

WHY WORK WITH US:

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid parental leave.
• Life insurance.

San Diego Business Technology is an Equal Opportunity Employer, including disability and protected veteran status.

We are not working with agencies on this role.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at San Diego Business Technology LLC.