IT Support Specialist

From two offices in Salt Lake City, the firm serves clients in several states, mostly remotely. We prepare audits, reviews and compilations for nonprofits, construction companies and HOAs. We started in 2004 and have grown to about 60 people. We are adding an IT Support Specialist to our operations team.

We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote within the US. The team meets in Salt Lake City once a quarter, travel covered. We use Slack, Notion and Google Meet. Cameras on for team calls.

Key responsibilities:

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Keep ticket notes and time entries up to date.
• Connect remote users to VPN and troubleshoot access issues.
• Escalate network, server and application problems to the right team with clear notes.
• Lift and move equipment up to 50 lbs and work under desks when needed.
• Install and update approved software and remove anything unlicensed.

What we're looking for:

• 2+ years of help desk or desktop support experience.
• Valid driver's license and reliable transportation for travel between sites.
• Familiarity with Microsoft 365 admin tasks.
• Experience with Active Directory user and group management.
• High school diploma or GED required. Associate degree in IT preferred.

Job Type: Contract, Contract

Pay: $33.00 - $41.00 an hour

Expected hours: 16 - 24 per week

Benefits:

• Weekly pay

Schedule:

• Day shift
• 8 hour shift
• Monday to Friday

Work Location: Remote

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Salt Lake City & Company.