IT Support Specialist - Remote

We run a fiber backbone of over 20,000 route miles, plus data centers and network operations centers. Retail stores, field technicians and customer care all report into regional operations teams. Techs take their trucks home and drive straight to the first job of the day.

The role:

We want someone who stays calm with frustrated users and keeps good notes in the ticket. The IT Support Specialist - Remote is the first point of contact for staff with computer, phone, printer and account problems.

Key responsibilities:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Install and update approved software and remove anything unlicensed.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Write and update knowledge base articles for common problems.

Minimum qualifications:

• 3+ years of help desk or desktop support experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Experience with Active Directory user and group management.
• High school diploma or GED required. Associate degree in IT preferred.
• CompTIA A+ certification or equivalent hands-on experience.
• Familiarity with Microsoft 365 admin tasks.
• Customer service skills and patience with non-technical users.

Preferred qualifications:

• Intune, Jamf or SCCM/MECM.
• Meraki or Ubiquiti networking gear.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Benefits:

• Monthly payments via wire transfer or Wise.
• Monthly internet allowance.
• Paid time off.
• Annual rate review.

Most hires start within two to three weeks of an offer.

We are unable to sponsor visas for this position.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Poplardeck.