IT Support Specialist (Remote)

About us:

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives.

The role:

GJS Business Technology is hiring an IT Support Specialist (Remote) to work remotely from Uruguay. Our operations team closes around 600 tickets a month and needs one more person on the desk. You can work from home anywhere in Uruguay. We have no office requirement.

What you'll do:

• Keep ticket notes and time entries up to date
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Connect remote users to VPN and troubleshoot access issues
• Escalate network, server and application problems to the right team with clear notes
• Track hardware inventory and warranty status in the asset system
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID

About you:

• 2+ years of help desk or desktop support experience
• Experience with Active Directory user and group management
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Familiarity with Microsoft 365 admin tasks
• High school diploma or GED required. Associate degree in IT preferred
• Customer service skills and patience with non-technical users

Nice to have:

• ITIL 4 Foundation
• Intune, Jamf or SCCM/MECM
• Basic PowerShell scripting

What you get:

Salary range: UYU 57,000 - UYU 68,000 monthly

• 13th-month bonus
• Life insurance
• Private health insurance

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at GJS Business Technology.