IT Support Specialist, Remote

EC Business Technology is a small IT shop: the owner, four technicians and a part-time office manager. Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. We are adding headcount to this team, so this is a new seat.

Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. The IT Support Specialist, Remote is the first point of contact for staff with computer, phone, printer and account problems.

Your responsibilities

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Track hardware inventory and warranty status in the asset system
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Install and update approved software and remove anything unlicensed

You'll need

• 3-5 years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• CompTIA A+ certification or equivalent hands-on experience
• High school diploma or GED required. Associate degree in IT preferred

Job Type: Contract

Pay: $26.00 - $32.50 per hour

Expected hours: 16 - 24 per week

Benefits:

• Overtime pay

Schedule:

• No weekends
• Monday to Friday
• 8 hour shift

Experience:

• IT Support Specialist: 1 year (Preferred)

Work Location: Remote

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at EC Business Technology LLC.