IT Support Specialist - Remote

Headquartered in New York City, the company has grown since 1987 by acquiring regional IT providers. Across New York, the company runs 14 branch offices and a central depot for hardware staging and imaging.

The position

Our team is growing and we are hiring an IT Support Specialist - Remote. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. This role is fully remote within the US. Good written English matters here, since most updates are written.

What you'll be doing

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Keep ticket notes and time entries up to date
• Lift and move equipment up to 50 lbs and work under desks when needed
• Escalate network, server and application problems to the right team with clear notes

Qualifications

• CompTIA A+ certification or equivalent hands-on experience
• High school diploma or GED required. Associate degree in IT preferred
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Experience with Active Directory user and group management
• Customer service skills and patience with non-technical users

Preferred qualifications

• Network+ or Microsoft MD-102 certification
• Basic PowerShell scripting
• Intune, Jamf or SCCM/MECM
• Meraki or Ubiquiti networking gear

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Salary range: $71,000 - $83,000 a year

What you get

• Health savings account (HSA) with employer contribution
• 401(k) with 4% match
• Paid sick leave

EOE. We participate in E-Verify.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ambercrest IT.