IT Support Specialist

Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. Plumworth is looking for an IT Support Specialist to join a small, steady team.

We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote, open to candidates across the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

Duties

• Write and update knowledge base articles for common problems
• Track hardware inventory and warranty status in the asset system
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Keep ticket notes and time entries up to date
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Install and update approved software and remove anything unlicensed

What we're looking for

• 3+ years of help desk or desktop support experience
• Valid driver's license and reliable transportation for travel between sites
• CompTIA A+ certification or equivalent hands-on experience

Job Type: Full-time

Pay: $30.00 - $34.50 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Overtime pay
• Dental insurance
• Paid training

Schedule:

• Monday to Friday
• No weekends

Experience:

• IT Support Specialist: 1 year (Required)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Plumworth LLC.