IT Support Specialist

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across Denmark. Regulatory oversight is constant, and the compliance department is one of the largest in the company. Compliance reviews outgoing client email, so expect to write carefully.

ROLE OVERVIEW

As IT Support Specialist at Pedersen Rådgivning, you'll handle day-to-day IT requests for about 250 employees across two offices. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Fully remote. You can work from anywhere in Denmark.

MAIN DUTIES

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Write and update knowledge base articles for common problems
• Install and update approved software and remove anything unlicensed
• Track hardware inventory and warranty status in the asset system
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Escalate network, server and application problems to the right team with clear notes

REQUIRED QUALIFICATIONS

• 3-5 years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• Working knowledge of Windows 10/11 and basic macOS support
• Valid driver's licence and reliable transportation for travel between sites
• CompTIA A+ certification or equivalent hands-on experience
• Experience with Active Directory user and group management
• High school diploma or GED required. Associate degree in IT preferred

PREFERRED

• Basic PowerShell scripting
• Intune, Jamf or SCCM/MECM
• Network+ or Microsoft MD-102 certification
• Meraki or Ubiquiti networking gear

Rate: DKK 2,000 - DKK 2,400 a day

PERKS AND BENEFITS

• Overtime compensation

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pedersen Rådgivning.