IT Support Specialist

About the company

Dentists, insurance agents and law offices make up most of the client list. Started by a former school district network admin in 1991, the business has grown almost entirely through referrals.

The role

NPS Computer Services has an opening for an IT Support Specialist. Our IT team closes around 600 tickets a month and needs one more person on the desk. The work is on site and cannot be done remotely.

Day to day

• Lift and move equipment up to 50 lbs and work under desks when needed
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Escalate network, server and application problems to the right team with clear notes
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Fix printers, docking stations, monitors and conference room AV equipment

Minimum qualifications

• 3+ years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• Customer service skills and patience with non-technical users
• CompTIA A+ certification or equivalent hands-on experience
• Valid driver's license and reliable transportation for travel between sites

Compensation and benefits

• Health insurance
• 401(k) with 4% match
• Paid holidays

This position requires a background check.

New hires usually start two to three weeks after accepting an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at NPS Computer Services.