IT Support Specialist

Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2005. Typical projects include office moves, server migrations to Azure, and replacing aging switches and access points. We started in 2005 and have grown to about 150 people.

We are backfilling a position after an internal move. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote position. Most of the team is in El Paso, but nobody is required to come in. Good written English matters here, since most updates are written.

What you'll do:

• Connect remote users to VPN and troubleshoot access issues
• Keep ticket notes and time entries up to date
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Lift and move equipment up to 50 lbs and work under desks when needed
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Write and update knowledge base articles for common problems
• Track hardware inventory and warranty status in the asset system

What we're looking for:

• 2+ years of help desk or desktop support experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• High school diploma or GED required. Associate degree in IT preferred
• Valid driver's license and reliable transportation for travel between sites

Bonus points:

• ITIL 4 Foundation
• Intune, Jamf or SCCM/MECM
• Basic PowerShell scripting

Perks and benefits:

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• 11 paid holidays
• Vision insurance

Murphy IT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Murphy IT.