IT Support Specialist

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer.

POSITION SUMMARY:

Looking for an IT Support Specialist who wants to stay somewhere for a while. Our operations team closes around 600 tickets a month and needs one more person on the desk. This role is fully remote within Austria. A quiet workspace and good internet are required.

YOUR RESPONSIBILITIES:

• Keep ticket notes and time entries up to date.
• Install and update approved software and remove anything unlicensed.
• Connect remote users to VPN and troubleshoot access issues.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Escalate network, server and application problems to the right team with clear notes.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Track hardware inventory and warranty status in the asset system.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.

REQUIRED QUALIFICATIONS:

• 3-5 years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• CompTIA A+ certification or equivalent hands-on experience.
• Familiarity with Microsoft 365 admin tasks.
• Customer service skills and patience with non-technical users.

NICE TO HAVE:

• Network+ or Microsoft MD-102 certification.
• Meraki or Ubiquiti networking gear.
• ITIL 4 Foundation.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Salary range: €2,300-€2,700/month

PAY AND BENEFITS:

• Company pension scheme.
• 30 days of annual leave.
• Flexible working hours.
• Home office equipment.
• Christmas bonus.

Applications are reviewed on a rolling basis.

We may close this posting early once we have enough applications.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mayr Business Technology.