IT Support Specialist

Larchwater employs 4,800 people across engineering hubs in Huntsville and three other locations, building ERP software for mid-market manufacturers. Public sector agencies, utilities and large health systems license our asset management platform under multi-year contracts.

Role overview

Looking for an IT Support Specialist who wants to stay somewhere for a while. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Fully remote. You can work from anywhere in the US.

Job duties

• Track hardware inventory and warranty status in the asset system
• Keep ticket notes and time entries up to date
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Install and update approved software and remove anything unlicensed
• Lift and move equipment up to 50 lbs and work under desks when needed
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf

Required qualifications

• 2-4 years of help desk or desktop support experience
• Customer service skills and patience with non-technical users
• Working knowledge of Windows 10/11 and basic macOS support
• Familiarity with Microsoft 365 admin tasks
• High school diploma or GED required. Associate degree in IT preferred
• Valid driver's license and reliable transportation for travel between sites

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Expected salary range: $30.00 to $33.50 an hour, plus bonus eligibility.

Benefits

• Weekly pay
• Referral program

This position requires a background check.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Larchwater.