IT Support Specialist

Job summary:

Killdeer is hiring an IT Support Specialist to work remotely from the US. We want someone who stays calm with frustrated users and keeps good notes in the ticket. This role is fully remote within the US.

In this role you will:

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Track hardware inventory and warranty status in the asset system.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Install and update approved software and remove anything unlicensed.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Keep ticket notes and time entries up to date.
• Write and update knowledge base articles for common problems.

Who you are:

• Experience with Active Directory user and group management.
• High school diploma or GED required. Associate degree in IT preferred.
• Familiarity with Microsoft 365 admin tasks.

Pluses:

• Experience supporting healthcare, legal or manufacturing environments.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Benefits:

The base pay range for this position is $28.00 - $35.00 per hour. Actual pay depends on experience, skills and location.

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid sick leave.
• 401(k) with 4% match.
• Employee assistance program.
• Life insurance.
• Health, dental and vision coverage starting on day one.

The company:

Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends. Tickets live in ConnectWise and everyone logs time to the quarter hour.

Send us your resume. No cover letter needed.

We read every application and reply within about a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Killdeer.