IT Support Specialist

Kestrelmark Labs builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors. Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software.

We're looking for an IT Support Specialist to join our team in Montreal. This position supports our Montreal office in person, with occasional travel to smaller sites.

Responsibilities:

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Keep ticket notes and time entries up to date.
• Track hardware inventory and warranty status in the asset system.
• Install and update approved software and remove anything unlicensed.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Fix printers, docking stations, monitors and conference room AV equipment.

Skills and experience:

• 3-5 years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• High school diploma or GED required. Associate degree in IT preferred.

Desirable:

• Intune, Jamf or SCCM/MECM.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Pay and benefits:

• Extended health and dental benefits.
• Group RRSP with employer matching.
• Three weeks paid vacation to start.
• RRSP matching.
• Employee and family assistance program.
• Overtime paid at time and a half.

Only candidates selected for an interview will be contacted.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kestrelmark Labs.