IT Support Specialist

Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it. Our office has a quiet floor and a loud floor.

Hernandez Marketplace is hiring an IT Support Specialist to work remotely from the US. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Remote, open to candidates across the US.

Duties:

• Install and update approved software and remove anything unlicensed.
• Lift and move equipment up to 50 lbs and work under desks when needed.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Escalate network, server and application problems to the right team with clear notes.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

Skills and experience:

• High school diploma or GED required. Associate degree in IT preferred.
• Familiarity with Microsoft 365 admin tasks.
• Working knowledge of Windows 10/11 and basic macOS support.
• Customer service skills and patience with non-technical users.
• Valid driver's license and reliable transportation for travel between sites.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Benefits:

Starting pay: $34.00 - $40.00 an hour, depending on experience and certifications.

• Paid training.

Hernandez Marketplace is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hernandez Marketplace Inc..