IT Support Specialist

Volunteers number in the thousands, coordinated through a dedicated volunteer services team. We serve more than 200,000 people a year through housing, health and education programs.

About the role

This is a backfill for a team member who moved to another team. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Our headquarters is in Madrid, and about a third of the team works remotely from other countries. This is a long-term contractor role, paid monthly in USD. Core hours are 10:00 to 15:00 CET. You get a company laptop and a headset before you start.

Main duties

• Track hardware inventory and warranty status in the asset system.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Keep ticket notes and time entries up to date.
• Install and update approved software and remove anything unlicensed.

Minimum qualifications

• 3+ years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Customer service skills and patience with non-technical users.
• High school diploma or GED required. Associate degree in IT preferred.
• Experience with Active Directory user and group management.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Rate: $1,850 - $2,400/month

Benefits

• Monthly internet allowance.
• Company laptop.
• Long-term engagement.
• Monthly payments via wire transfer or Wise.

This posting may close early if we receive enough applications.

Tell us your notice period and what salary you are looking for.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Heatherfold S.A..